Mobility is now a central and vital part of our lives, so customers demand to be treated with respect, intelligence and speed. This is at the forefront of all our decision-making when we invest in staff and infrastructure.
axiom has unveiled key figures for its 2013 customer service performance, reiterating its position as
the Middle East’s most CUSTOMER-CENTRIC mobile retailer and distributor.
The largest MOBILE CARE NETWORK in the Middle East
Over 10 million customers served across axiom’s customer touch points including service centers and repair factories and still growing.
Real-time customer feedback surveys indicate that satisfaction levels stand at an industry-leading 97 percent
Our ability to respond swiftly to customer concerns is aided by our vast network of own retail shops and partner collection points.
As part of our independent and key direct retailer network, we have 5000+ touch points for service collections
Our dedicated fleet caters to pick up and collection from our partner care channels.
Authorized MULTI-BRAND CARE PARTNER
We provide repair services to all major brands mobile phones and tablets.
Our technicians are trained and certified by the manufacturers.
We use OEM certified systems, processes, parts and repair equipment.
State-of-the-art TECHNICAL REPAIR FACILITIES
High-touch, high-feel walk-in care touch points.
Service management system capable of providing real-time feedback on repair status.
Call center operating 7 days a week
Advanced Queue management system.
Multilingual staff
Standby phones during repairs.
Technical repair facilities with ful ESD compliance [IEC 61340]
The first to operate the regional repair factory for Nokia in the Middle East and India.
