AT AXIOM THE CUSTOMERALWAYS COMES FIRST

THE LEADING MOBILE DEVICE SERVICE NETWORK IN THE REGION

  • Over 10 million customers served across axiom’s customer touch points including service centers and repair factories and still growing.
  • Real-time customer feedback surveys indicate that satisfaction levels stand at an industry-leading 97 percent
  • Our ability to respond swiftly to customer concerns is aided by our vast network of own retail shops and partner collection points.
  • As part of our independent and key direct retailer network, we have 5000+ touch points for service collections
  • Our dedicated fleet caters to pick up and collection from our partner care channels.

AUTHORIZED MULTI-BRAND CARE PARTNER

  • We provide repair services to all major brands mobile phones and tablets.
  • Our technicians are trained and certified by the manufacturers.
  • We use manufacturer certified systems, processes, parts and repair equipment.

STATE-OF-THE-ART SERVICE INFRASTRUCTURE

  • Service management system capable of providing real-time feedback on repair status.
  • Call center operating 7 days a week
  • SMS/web based services for status updates
  • Advanced Queue management system.
  • Multilingual staff
  • Technical repair facilities with ful ESD compliance [IEC 61340]
  • ISO certified care centers

SHOPPING CART

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