What we do
Welcome to serious connections.
Our vast network of partnerships across KSA, UAE, Qatar and Kuwait is how we reach so many people with the latest brands and products at just the right time. Along with hundreds of our own stores and thousands of sales points, we have partnerships with major retailers, petrol stations and mobile manufacturers. This simply means we're everywhere you want to be. That's why we're such a serious partner to work with.
Retail
This is where the magic happens. Because we make sure we’re the first to market with the latest products.
Why? So you’ll be first to have the latest products. Hundreds of convenient locations with easy access to unparalleled in-store service speed up the process. And getting hands-on with our exciting range of mobile products just means you know what you’re getting.
Service
axiom care. Turnaround time: fast. Service: excellent. And we cover loads of brands. axiom care also acts as a data and product support specialist working to honor our warranty commitments. We love it when everything works out.
Fast and reliable customer care service is what we live for. axiom care has a measurement and improvement systems to ensure consistency and quality. Our state-of-the-art service centers are staffed by highly trained professionals working with the latest technology, including testing equipment and queue management systems (supported by a sophisticated service management system with web tracking capability and ISO 9001 certified QMS system).
We offer customer-friendly and convenient drop off points, service points and service hubs as well as temporary phones for mobile repair customers, data support specialists and SMS status updates. In fact we’ve got 10 service points and 5 service hubs in KSA with 2 of each in the UAE and 1 of each in Qatar, Bahrain and Kuwait.
We're just waiting for reasons.
Direct Distribution
Our Direct Distribution team sets the pace. We accommodate thousands of independent mobile retailers that sell genuine mobile handsets. Check out the numbers by region below:
- KSA = 3,025
- UAE = 1,708
- Qatar and Kuwait = 850
In addition, we supply devices to over 358 of the region’s most visible retail brands including Carrefour, Othaim, HyperPanda and Plug-Ins. In the UAE, we’ve also got agreements with 367 petrol stations nationwide – that’s some serious coverage.
We distribute the world’s favorite tech brands including BlackBerry and Samsung across all our territories. Apple, HTC, Nokia, Huawei, BEE, Lenovo, Touchmate, Asus and HCL are distributed to select countries throughout our network.
Working closely with operators is central to our distribution strategy and we’ve established strong partnerships with Zain in KSA and Kuwait, du in the UAE, Vodafone in Qatar as well as Wataniya and Viva in Kuwait. And of course, we'll be providing our own operator services soon in KSA, so expect 360 degrees of serious service.
Wholesale
Our wholesale department fulfills the region’s wholesale requirements. So it ensures that all clients have access to the latest products from major brands. Our first-to-market product approach makes sure key wholesalers across the region keep up with the latest in mobile devices.
End result: happy you.