Battery life durations are specified on our products and are tested in our labs under multiple different conditions. The talk and standby times are a realistic average maximum dependent on customer usage variables. Some variables that may affect battery life are:
1. Backlight settings set to always on, or a longer duration
2. Ring tone settings set to higher volume settings 
3. Vibrate settings turned on 
4. Making and/or receiving calls in, or simply standing by in an analog service area 
5. If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars.

The PIN, or Personal Identification Number, is a unique password assigned to your SIM card when your service is purchased through your provider. When the PIN check feature is enabled, you must enter your PIN each time you switch the phone on. Consequently, any person who does not have your PIN cannot use your phone without your approval.

Note: Before disabling the PIN Check feature, you must enter your PIN. The following options are available:
* Disable: the phone connects directly to the network when you switch it on. 
* Enable: you must enter the PIN each time the phone is switched on.

The FDN mode, if supported by your SIM card, allows you to restrict your outgoing calls to a limited set of phone numbers.

In order for the Caller ID to display the name of a specific contact instead of the number, the telephone number for the contact must be entered in the appropriate ten-digit dialing format for your area (Area Code + Number: 555-456-7890). Do not include the "1" for long distance; it is not necessary on a cellular phone.

The Caller ID function works in conjunction with the phone book. The Caller ID reads the phone numbers in 10 digit format only, (XXX-XXX-XXXX). If there is a "1" in front of the area code (1-XXX-XXX-XXXX), the Caller ID will not function properly. Also, if there is no area code at all (XXX-XXXX), it will also not work. If there is a 1 in front of the area code, simply remove it as it is not necessary for long distance with your wireless carrier.

Please Note: If the cellular provider "cloned" the phonebook utilizing a special program from one phone over to another, this can cause the Caller ID to fail.

The battery should not overcharge if left plugged in. Once the battery is fully charged, the charging will cease and will only recharge periodically for a short burst. Basically the short charges act as a 'service charge' to maintain full capacity when you unplug and are ready to go.

The General Packet Radio Service (GPRS) is a new nonvoice value added service that allows information to be sent and received across a mobile telephone network. It supplements today's Circuit Switched Data and Short Message Service. GPRS is NOT related to GPS (the Global Positioning System), a similar acronym that is often used in mobile contexts.

Dual band refers to a mobile phone that is capable of operating on two different frequency bands such as GSM 900 and GSM 1800. If a phone is dual band capable, it automatically uses the network with the strongest signal, and switches networks even during a call within the same operator's network. Therefore, you get a more reliable connection, fewer dropped calls and fewer "network busy" messages.

The security code is a code that prevents your mobile phone from unauthorized use. The security code 12345 is usually supplied with the phone. You must change the security code before you start using your phone. Please refer to your user manual for full details on how to change your security code. Keep the new code secret. If you key in an incorrect security code five times in succession, the phone will not accept the correct code for the next five minutes.

Yes. You can make and receive calls, and access all menu features even while your phone is being charged.

Satellite Phones are handsets which can provide communication in uncovered areas by GSM or fixed lines. Yes, satellite phones are available in our all outlets.

The standard does not specify a maximum size for an MMS. This is done to ensure future interoperability and to avoid limitations similar to the 160-character limit with SMS. The message size also depends on operators, who may set a standardized message size for billing purposes.

Form-Net there is no connection charge however for GSM postpaid customers there is a monthly charge of 30 Dirhams, for WASEL customers there is only a 10 Dirhams monthly charge. Call changes often change so please contact your network operator for updated call charges.

GSM stands for Global System for Mobile communications and is the network operating system that mobile phones run on. There are three types of systems that GSM run on, Dual Band which runs on 900/1800 frequency, Tri-Band on 900/1800/1900 frequency and Quad-Band which is on 850/900/1800/1900. Most common regional mobiles run on 900/1800 bands but Tri-Band phones allow you to use your phone in places like USA.

UAE subscribers having international roaming facility can also access E-WAP if they define the dial number +9714004466 in their access settings. International Call Charges in addition to the roaming charges for accessing E-WAP from abroad will be applicable.

For E-Wap there is no connection charge or rental charge. You simply pay 21 fils per minute for access charges. GSM customers will be billed for the EWAP access charges along with their monthly GSM bills. WASEL customers can access EWAP if there is a credit balance in their account. Call changes often change so please contact your network operator for updated call charges.

GPRS or M-net is another great service which allows mobile customers for even greater enhanced mobile internet services. With M-net you can access e-mail and other WAP applications much faster. With M-net you also pay for the information you send or receive, rather than the time you stay connected. Because you are always connected with M-net, you can access your e-mail instantly no matter where you are. Stay in touch with the office, your customers, friends and family. You can set-up GPRS with your phone or over the Air.

Here’s a list of some of the great benefits of E-WAP:

• Access email wherever you are. Do your banking from anywhere.
• Get the latest flight information. Book a holiday package or a hotel room.
• Get the latest business news.
• Get the latest sports results as they happen.
• Find out the movies playing in your city.
• Check out TV and radio programming schedules.
• Find the nearest ATM, hospital or restaurant, Access E-WAP sites on the Internet.
• Shop and send gifts when you wish. Like MMS, in order to subscribe for E-WAP you need to first register the service via Etisalat and then secondly enable your own handset to use E-WAP.

Please see the instructions below on how to register for both.

Mobile Internet sometimes referred to as E-WAP or WAP (Wireless Application Protocol) is a technical standard designed to allow specially prepared Internet content to be displayed on the screens of mobile devices such as mobile phones, personal organizers and pagers. The information is predominantly text-based to ensure rapid loading to the phone. This service is a great way to download information that is readily available whilst you are on the move.

The cost for sending a MMS to a UAE mobile or mobile to email is 0.45Dhs per MMS message of up to 50 KB. For International MMS: 1.80Dhs per MMS message of up to 50 KB i.e. an MMS message from a UAE mobile subscriber to a non-UAE customer. Please check with your operator for updates on call charges. Call changes often change so please contact your network operator for updated call charges.

EDGE stands for Enhanced Data Rate for GSM Evolution. It's a technology that gives GSM the capacity to handle services for the third generation of mobile telephony. EDGE provides three times the data capacity of GPRS. Using EDGE, operators can handle three times more subscribers than GPRS; triple their data rate per subscriber, or add extra capacity to their voice communications.

You can also download m-Net GPRS settings over the air by visiting the manufacturer websites and registering. 

Your phone is not supported by the connected data cable or the phone has a problem with the software.

Please refer to PC Suite Drivers for cable drivers.

First you need to recognize which PC suite would work on your phone (check ¬¬link for compatible phones), let’s say you are using the data cable DKU-2¬ You have to install the driver’s for the cable kindly follow Link.

Yes, however your data must be installed on the PC Suite.

Yes both PC Suite can synchronize with Lotus Notes.