Axiom Telecom Records Impressive Turnaround in After-Sales Customer Service

03, Apr 2012.

Axiom Telecom, a leading mobile and smartphone retailer in the Middle East and an official distributor of BlackBerry® smartphones and BlackBerry® PlayBook™ tablets in the region, has recorded more than 98 percent of service requests have been successfully completed within Axiom Telecom’s one-hour express and 24-hour repair services for BlackBerry smartphones. 

Unlike others, customers who purchase a BlackBerry smartphone from Axiom Telecom stores can have their handset repaired within one hour or replaced. For BlackBerry smartphones purchased at retail stores other than Axiom Telecom but covered under the Axiom Telecom warranty, the handset is repaired within 24 hours or replaced. The service is available to customers who have purchased a BlackBerry smartphone in the UAE, KSA, Kuwait, Qatar or Bahrain on or after January 21, 2011. 

“Offering customers value and convenience is fundamental to what we do at Axiom Telecom and it is part of our ongoing initiative to push the boundaries in customer care and offer services that are on par with global standards,” said Faisal Al Bannai, CEO, Axiom Telecom. “Our BlackBerry smartphone customers in the UAE and select countries in the GCC are assured of a speedy one-hour service, or guaranteed a replacement of the handset. This is a promise we have successfully delivered on over the last fourteen months and we will continue to do so in the future.” 

“Axiom Telecom offers BlackBerry customers an excellent level of post-sales service in the region, and we’re pleased to be working with them to reinforce our mutual commitment to provide the best possible experience for customers that need help with their smartphone,” said Sandeep Saihgal, Managing Director – Middle East at Research In Motion.