Terms & Conditions: no catches, just keeping it real

Conditions of Use

Welcome to the axiom telecom online™ web site. By using the axiom telecom online website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the axiom telecom online website. The policies of axiom telecom retail stores may differ substantially from those applicable to your use of the axiom telecom online website.

axiom telecom reserves the right to make changes to the axiom telecom online website and its Conditions of Use and Legal Notices at any time. Each time you use the axiom telecom online website, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the axiom telecom online website, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the axiom telecom online website.

Tampering with the site, misrepresenting the identity of a user, using buying agents and conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using axiom telecom online website, you expressly agree that use of the axiom telecom online website is at your sole risk. Neither axiom telecom online nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the axiom telecom online website will be uninterrupted or error-free. Neither axiom telecom online nor its Associates warrant the accuracy, integrity or completeness of the content provided on the axiom telecom online website or the products or services offered for sale on the axiom telecom online website. No oral advice or written information given by axiom telecom online or its Associates shall create a warranty.

Under no circumstances shall axiom telecom online or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the axiom telecom online website, including but not limited to reliance by you on any information obtained from the axiom telecom online website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract or any other claim, even if an authorized representative of axiom telecom online has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the axiom telecom online website.

Product Display/Colors

axiom telecom online website attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and axiom telecom online reserves the right to revoke any stated offer and to correct any errors,descriptions ,specifications, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, axiom telecom online will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with axiom telecom’s online Return Policy.

Pricing Policy

Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to change.

Paying for Your Order

You may pay for your orders with major credit cards.
Generally, credit and debit cards are not charged until we either ship the item(s) to you or confirm store availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. When paying for a pre-order with a debit card you will be charged at the time you place your pre-order. Please contact your credit card issuer for more information.

Refund Policy

Refunds will only be provided if the order is cancelled due to the following reasons ,product not available ,product damaged, product out of stock, Cancelled by the customer.

Credit/Debit card Online  - If an order is placed by credit card and the order is cancelled for the above reasons , the money will be automatically credited back to your Bank. This usually take 20-30 working days depending on your bank after axiom has initiated the refund.

Bank Transfer - If you have made a Bank transfer and the order has been cancelled due to the above reasons, we will offer a online voucher with the same value which can be redeemed online. No cash Refund will be provided.

Cash on Delivery - If you have made a cash payment and the order has been cancelled due to the above reasons, we will offer a online voucher with the same value which can be redeemed online. No cash Refund will be provided.

Credit card on Delivery - If you have made a credit card payment  and the order has been cancelled due to the above reasons, we will offer a online voucher with the same value which can be redeemed online. No cash Refund will be provided.

Refunds are subject to timelines from your customers' banks, and Axiom Telecom will not responsible for any delays once the refund has been issued to the bank from Axiom Telecom's side. 

Note: For all Refunds only the value of the item will be Refunded and not the shipping charges.

Using Promotional Codes

Unlike credit or debit cards, Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. Digital coupons and vouchers can be used only on our online website.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. axiom telecom online website reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Limitations/Limited Quantities

axiom telecom may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. axiom telecom online also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same axiom telecom online website account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. axiom telecom online reserves the right to limit or prohibit sales to dealers.

Shipping Fees:

Shipping costs are based on a combination of the following:
Weight and dimensions of your package
Method of shipment (ground, air, sea, rail etc.)
Location you are shipping from (city, state, country)
Location you are shipping to (the destination country)

We also offer free shipping within the Kingdom of Saudi Arabia, for orders of SR 1000 and above. Shipping costs to other countries will be calculated at checkout.

Costs can be considerably higher for international destinations, and generally include additional charges such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. Extended Area Surcharges may apply depending on the international location.

Shipping Mode:
We use our own courier for deliveries to selected cities across the KSA and Naqle express for deliveries in other cities within KSA. For all international orders outside the KSA we use Aramex.

Delivery Time Frame:
Within KSA*: 5 to 7 working days
Within Riyadh City: 5 to 7 working days
All other KSA cities and regions: 5 - 7 working days
International destinations: 5-7 working days

Cancellation Policy

In case we receive a cancellation notice and the order has not been shipped, we shall cancel the order and refund the entire amount. The refund process would take 20 to 30 days and would be reimbursed to your credit card. We will not be able to cancel orders that have already been shipped. The customer agrees not to dispute the decision made by axiom telecom and accepts the cancellation policies. For Bank Transfer order, if payment is not received in 3 days the order will be cancelled automatically.We do not offer cash Refunds ,if an order is cancelled after it is shipped we will only offer a Online voucher fo rthe same amount that can be redemeed only on the online store.

Termination of Use

axiom telecom may, in its sole discretion, terminate your account or your use of the axiom telecom online website at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. axiom telecom online reserves the right to change, suspend or discontinue all or any aspects of the axiom telecom online website at any time without prior notice.

General Warranty Policies:

• All electronic devices sold at Axiom Telecom are warranted by the manufacturer or their Agent for a minimum of two years (exception of External and Internal accessories) with the following into consideration (Warranty periods for products sold prior to 10/9/2014 may differ), and customer must contact Manufacturer/Agent directly to receive warranty services as per the rules and regulations. As exemption for PHONE 2 Brand ONLY, Axiom Telecom offers additional feature as "extra warranty" on the warranty provided by Manufacturer / Agent against any manufacturing defect for only three months starts from the date of invoice.
  
  
• The warranty is valid ONLY in the country of purchase and warranty period starts from the date of purchase from Axiom Telecom which is recorded in the invoice and to take advantage of after-sales service consumer should keep the original bill of purchase for the entire warranty period and submit it at the request for maintenance to benefit from warranty services.
  
  
• Warranty services provided by the Manufacturer/Agent are not the responsibility of Axiom Telecom. This includes spare part availability, repair period and/or quality of repair. The customer is to contact the warranty service provider directly in case of complaints or any other concern. 
  
  
• Axiom Telecom provides its own warranty on Four, BEE, Phone 2 & Givori and Customers can contact us for providing after sales services.
  
  
• Warranty General exclusions include Defects or faults resulting due to consumer misuse or his lack of instructions to use or negligence or fall of the device and being broken or liquid damage or accidents or acts of sabotage or maintenance of non-conforming product recommendations or negligence in the maintenance or If serial numbers has been tampered with or altered or Paint faults, scratches, and problems caused by wear and tear which are not authorized by the manufacturer or Deleting Operating System files, hard-disk partitions or virus related issues or Unauthorized repair attempts that result in damaging the device as well as using non-SASO certified spare parts or  any Misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on webpages or digital agreements upon the device’s activation.
  
  
• Axiom Telecom has the right to replace the internal panel (motherboard) of the device without the need of replacing the defective device with a new one in order to complete the reforming process, and in the event of failures that covered under warranty but can not be repaired for whatever reason, The Manufacturer or his Agent will compensate the customer after deducting the value of the fair use according to what is stated in the clause "Consumer compensation in case of failure to fix a recurring defect".
  
  
• The out warranty repair minimum Labor charges would be SAR 60 and a maximum of SAR 200 based on the efforts and level of repairs.” "Spare Parts" cost will be charged based on System cost.
  
  
• The value-added service programs like the extended warranty, extra warranty, damage protections, priority repairs, premium repairs services offered by Axiom Telecom shall include, but not replace, the manufacturer’s warranty. It rather provides additional benefits throughout the manufacturer’s warranty period and continues (after the expiration of the manufacturer’s warranty) to provide certain aspects of the manufacturer’s warranty and additional benefits as explained in the program’s terms and conditions. For more details, please refer to the Terms and conditions prescribed by the service contract at the time of purchase apply.

Repairing time & Quality

• The warranty repair period is determined as 15 days for failures that are covered under warranty  (excluding the time required to transfer the device from the remote areas and the time needed to provide the necessary spare parts). For out-of-warranty repairs, might require longer period depending on the availability of spare parts required and getting customer's approval on time. 
  
  
• Customers shall be entitled to a temporary product or 1÷400 (equal 0.25%) of the product value for every day of delay at the maintenance in the cases prescribed by law.
  
  
• LTE cellular functionality  / Facetime  is designed for specific countries and regions. If your product was purchased outside the local market, your replacement product may not include or function in the same way as your original unit. . Refer country's rules and regulations - e.g. refer Apple website for more terms and conditions.
  
  
• Find My iPhone (FMiP) service must be disabled  before submitting for repairs and deactivate Activation Lock for iCloud.
  
  
• Maintenance quality is guaranteed for 30 days (same faults only).
  
  

Pick up, Repair & Delivery T&Cs

- Pick up, repair & delivery handsets are not entitled for the 1 Hour Express Repair program.
- Pick up, repair & delivery customers are not eligible for a Standby Phone.
- There is no same-day pick up, repair & delivery service.
- axiom telecom holds no liability for the customer’s data in the case of it being lost during the repair process.

Consumer compensation in case of failure to fix a recurring defect, or more defects in the device if covered by warranty.

• Customers are eligible for a replacement after paying the fair usage price or a refund after deducting the fair usage value in the cases that are qualified under the rules, regulations and laws of the Ministry of Commerce and Industry of the Kingdom of Saudi Arabia.
• Fair usage value  will be deducted as follows:
• * 15%  of device value  within 30 days from the date of purchase.
• * 25% of device value within 31-60 days from the date of purchase.
• * 30% of device value within 61-90 days from the date of purchase.
• * 40% of device value within 91-180 days from the date of purchase.
• * 50% of device value within 181-275 days from the date of purchase.
• * 60% of device value within 276-365 days from the date of purchase.
• * Post 1 year of usage from warranty start date - Deduct 2% in addition to 60% for every 30 days.

Free Delivery Service for all Axiom owned Retail / online purchases:

• For your convenience, Axiom Telecom provides a free of charge delivery service of your devices to service providers on some products (In-Warranty devices only). Axiom Telecom is committed to transfer the consumers devices purchased from Axiom retail outlets from areas where there is no customer service centers within 100 km of distance from consumer address and send it to the respective nearest main service centers within a period not exceeding 7 days from the date of receipt of the request on the number 920029466. 
• For non-Axiom service obligation - contracted or authorized Service providers are obliged to transport customer units free of charge from remote locations that are not covered by their service networks as well as applying the rules and regulations
• The Free Delivery Service is not considered as a repair procedure. For all Axiom retail & on line customers - to benefit from this service, customers need to bring their devices to Axiom Telecom’s select retail outlets in all remote cities wherever this nominated service is available. For  other customers who bought devices from Independent Retailers that has been distributed by Axiom, Customers need to bring his device to the Independent retailer and Axiom will facilitate the collection & delivery of the device to the nearest service center.
• Customers have the right to directly approach warranty service providers authorized by OEMs even if the Free Delivery Service for Axiom retail customers is available for their products.
• Customers can contact us to know which products are covered with the Free Delivery Service. Axiom Telecom has the right to stop the Free Delivery Service on some products without a prior notice if there is no impact on the General Warranty Policies.
• Axiom Telecom provides contact details of the warranty service provider as well as the device’s work order number so that customers can follow up with the warranty service provider directly and submit their requests if any. In all cases, it is the warranty service provider’s responsibility towards the customer to provide the warranty service and apply the rules and regulations.

Customer Complaint handling policy and process:

• For all brands that Axiom Telecom is an authorized service center, Axiom Telecom welcomes your comments and complaints via the toll-free number 920029466.

• For all brands that Axiom Telecom is an authorized service center, Axiom is committed to respond within a maximum 5 working days, and resolution of the consumer problem within a period not exceeding 30 days from the date of receipt of the complaint at the number 920029466

Authorized Service Centers:

Axiom Telecom is delighted to provide our customers with the authorized service centers contact details as below:

Customers should visit the retail store within 15 days of receiving the SMS.
- Customers should provide the original invoice.
- Customers should visit to the same retail store where they purchased the phone.
- The price drop should be equal to or more than AED 50.
- Handsets purchased with an offer or Phone 2 category are not included in the Price Protection Guarantee.

60 Seconds Data Transfer T&Cs

axiom will transfer your data from your old phone to your new phone in 60 seconds.
- The length of the transfer may vary depending on the amount of data on your old phone
- The length of the transfer might also vary depe­nding on which operating systems are installed on the old phone and new phone
- In cases where there is a large amount of data the transfer could take considerably longer
- The data transfer is compatible with most popular mobile brands, however, there might be some exceptions­

Damage Insurance:

Damage Insurance Terms & Conditions

Priority Repair Service :

·       This service can be availed only at Axiom’s designated service centers, during warranty period

·       Customer should show original invoice to avail the service.

·       Customer can jump the queue and get urgent access to the service adviser, upon guidance by greeting staff

·       This service can only be used for repairs linked to the device against which this service was purchased (it cannot be used for other devices that the customer owns)

·       This service covers expedited repair only for warranty related repairs.

·       If the repair is related to non-warranty issues, e.g. accidental damage or device misuse, then the 24 hour repair guarantee will not apply

·       Customer will be given money-back guarantee (equal to price paid for purchasing Priority Service) if Axiom is unable to repair the warranty related issue within 24 hours

·       The money-back guarantee will be provided only once to the customer, in the form of credit voucher and service will no longer remain valid. Cash will not be provided

·       This service can be availed for maximum three times during the warranty period - if money-back guarantee is not availed

·       The 24 repair guarantee is applicable during business hours only, i.e. if customer submits the device on evening before holiday/weekend, then 24 hours guarantee will extend till next working day

·       The service can be utilized only in the following specified service centers

Customer Rights

The Consumer Code of Rights was issued under KSA Federal Law (24) 2006 by the Ministry of Economy (MoC). In KSA, the Department of Economic Development's Commercial Control and Consumer Protection vision has been charged with the responsibility to ensure that consumers and retailers alike comply with the Consumer Code of Rights, understand their responsibilities and, where resolution is sought, facilitate this process between retailers and consumers.